There are a few library school students who have gone to library school with the intention of snagging a promotion. When they get it, if it is at the same the library they have worked at throughout school, they will become the boss of their former friends. Leila's House of Corrections has some suggestions on how to manage this new situation.
Also check out the House of Corrections video on eye contact. It gives me a chuckle but it is so helpful for interviews and customer service.
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